Croydon Council spend over £549m with external suppliers every year, bought through a 24-person procurement team.
As part of a review of their procurement processes the team found that they needed a pipeline management solution, especially in light of upcoming legislation changes which will require larger local authorities to publish their procurement pipelines.
The team had previously relied on a master spreadsheet to track both their procurement pipeline and contract register. During the review they identified the need for a new reliable and easy-to-use solution that would meet the team’s user access, data integrity and reporting needs.
The procurement team conducted a market investigation to evaluate the available solutions. They also talked to other councils, and found the majority were also still using spreadsheets.
Unable to find a suitable solution on the open market, they briefed the council’s internal software development team, but other priorities unfortunately meant a lengthy wait before development could begin.